Help Center
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Latest activity by Help Center-
Help Center created an article,
If you have more question
Contact us at the Help Center under your Profile.
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Help Center created an article,
Why did you lock my card?
If we suspect a card-related misuse or transaction has taken place, we reserve the right to block the use of the card until we investigate the issue. If this happens, the HelpCenter will notify you...
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Help Center created an article,
What can I do to keep my card secure?
Make sure that the PIN code cannot be reached by an unauthorized person, never store it near the CashCard! Try to remember PIN, or if you forgot, log in to the mobile app and click the Forgotten P...
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Help Center created an article,
Are my data in a safe place?
A card is a financial services tool, we have a legal obligation to keep our customers ’data for as long as necessary. Don't worry, we only use your data to register and to perform the necessary ide...
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Help Center created an article,
Is there an age limit for using a Card?
Yes, you must be at least 18 years old.
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Help Center created an article,
How do I start the identification process?
Log in to your wallet account in the mobile app and click on the ‘Start your verification’ button in the verification banner. If you need help, contact us in the Help Center in the Profile menu.
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Help Center created an article,
What is the verification process and why is it necessary?
This process helps us to make sure that the card applicant is a real person and we can check their identity. This is necessary for your own security, and our legal obligation to control national an...
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Help Center created an article,
Is paypass - contactless payment secure?
Yes, paypass - contactless payment is perfectly secure. A triple encryption procedure between the terminal and the paypass card ensures data protection. In addition, due to the extremely short rang...
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Help Center created an article,
Is it secure to use a Card?
Yes, the movement of the amounts on your Card is constantly and strictly controlled by MasterCard.
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Help Center created an article,
What is a CVC code?
The CVC code is a 3-digit security code located on the back of the card, next to the signature strip. It serves the security of online shopping. Be careful, it mustn’t fall into the wrong hands. Ne...