Why did you lock my card?

If we suspect a card-related misuse or transaction has taken place, we reserve the right to block the use of the card until we investigate the issue. If this happens, the HelpCenter will notify you by email. If you did not receive this notification, you may have used an incorrect PIN more than three times and your card has been disabled for security reasons. Contact the HelpCenter to find out what happened. Once we have verified the security of your card, we will unlock the restriction.